Commercial websites aren’t cheap to build and maintain, and if you own a business with a website you probably want something to come from that expense. For some businesses that means a sale, for others a lead, and for yet others it’s clicks on paid advertisements.
Regardless of what you want from your website, it seems obvious that more traffic to the site would help with all of the above…right? Yes and no.
Before you drive more traffic to a website, it is important to make sure that your website is doing what you want it to do as efficiently and effectively as possible. There’s no point pouring more water into a leaky funnel. Enter conversion optimization.
If one were to define conversion optimization, the definition would be quite simple: making a website simpler and easier for customers to use.
Have you ever made a purchase online? Filled out an online form for more information? Signed up for an online service? If yes to any of these, how was that experience? Easy? Frustrating? Keep those experiences in mind as you read the following.
Though conversion optimization techniques can range from the ridiculously simple to the incredibly complex, the process can be broken down into 3 steps: Research, Measure and Test.
Research
One of the most beneficial things you can do, both for your business in general as well as your conversion rate is to exactly define and then thoroughly research your target audience. Only when you really know the people you are trying to reach can you craft a compelling message that will get them to do what you want them to do.
Visit successful websites in your industry, as well as successful websites in different industries that cater to the same demographic, and make notes about the site. Go through the following steps on each site:
1. Start at the home page, search for and locate a product you want, and add it to your cart (or start at the home page and find a contact form, if lead generation is your goal.) Make a note of how many steps were in that process, whether it was easy or hard to find the product/form, and anything else that stood out to you.
Also pay attention to how you feel and the colors being used for backgrounds, headers and buttons. Colors can evoke an emotional response, so keep that in mind. (more…)


