Tag : customers

  • Should You Follow Your Favorite Brands on Social Media Platforms?

    Posted Aug 1st, 2011 By in Social Media With | 3 Comments

    Social media marketing is a booming trend, so it’s no wonder that it’s easier than ever to find all of your favorite brands on popular websites like Twitter and Facebook. Businesses of all sizes are relying on social media to improve customer communication since social networking is much more efficient and cost effective than communicating via the telephone or e-mail.

    If you’re a customer that has a concern, question, or a comment, you can reach out to the majority of brands through social media in a matter of seconds. On top of that, since brands are relying on social media for marketing purposes, many top businesses are giving their customers rewards for following them on Twitter or liking them on Facebook.

    Here are a few top benefits you can receive from following your favorite brands in social media:

    1. You can be heard. Rather than sending an e-mail to a business or even participating in a survey, you can post your comment or tweet a response in just a few seconds. Since most businesses are new to the social media plunge, it’s likely that you’ll receive a response within a few hours or even a day to your question or concern.

    On top of that, since Twitter is a public website, a business won’t want other customers to see a public customer concern that hasn’t been dealt with. If you’re posting on a public social media website, a business is much more likely to respond to you than if you just send an e-mail.

    2. You can find out about special deals and contests. Brands are more excited than ever to use social media to promote specials, giveaways, and contests. Even mega brands like Verizon have leaned heavily on social media by using hashtags on Twitter to promote a series of giveaways to drum up sales from new customers.

    If you have a favorite brand, it literally pays to stay in the know and use social media to take advantage of discount offers you can’t find anywhere else.

    3. You can eliminate confusion. If you’re confused about a company’s new product or how to take advantage of a coupon, you can post a question on Facebook to receive a near immediate response. This is much more effective than visiting forums with answers from other Internet users.

    Why rely on another customer’s speculation or perspective when you can go to the horse’s mouth and get your answer directly from the brand through social media? Even better, you won’t have to worry about staying on hold with a company for minutes on end to get the help you need.

    4. You can become part of the bigger picture. Starbucks is one of the leading brands in social media, and they have taken the next step by introducing the forum My Starbucks Idea. The amazing thing about this forum is that customers are allowed to post their ideas and suggestions, and Starbucks actually listens.

    This is a brilliant strategy on behalf of Starbucks. Customers everywhere are impressed that they are being heard by a large corporation, and Starbucks is getting great ideas for free that they can use for product development.

    Guest Author:  Bethany Ramos is an expert in Internet marketing and social media marketing, and she also co-owns her own e-commerce website, The Coffee Bump.

     

  • Retailers Use Mobile Marketing to Attract More Customers

    Posted Jul 21st, 2011 By in Mobile With | 2 Comments

    As a customer, you’ve probably experienced the benefits of mobile marketing to give you discounts, specials, and freebies from your favorite brand. Right? Well, as a business owner, you can use this same type of hands-on mobile marketing to reach customers more effectively than ever before.

    Even the most popular fast food chains like Subway, Pizza Hut, Burger King, and Wendy’s started marketing to customers with text marketing, iPhone apps, and mobile coupons just a few years ago. Many of these mobile apps will allow a customer to place an order online and pick up their food moments later. Simply brilliant.

    Even large retailers like Target, Wal-Mart, and Best Buy stay connected with customers via text for holiday specials and discounts and have introduced iPhone apps to give customers more options. Instead of visiting the official website, customers can read reviews, order products, and create a gift list directly through their mobile phone.

    As a business owner, you can take your mobile marketing campaign beyond just the standard text message. You can get creative with the following ideas:

    • Mobile Payments: Starbucks recently introduced Starbucks Card Mobile payments available at more than 1000 Safeway locations via the Android App. Customers can load up their Starbucks card on their mobile phone and use their phone to pay for their coffee at their convenience. This means that Starbucks mobile payment is now available on 90% of all smartphones to make it virtually impossible for a customer not to connect with Starbucks through their mobile device. (more…)

  • Mobile Marketing Trend: Texting Is Mainstream

    Posted Jul 13th, 2011 By in Mobile With | 1 Comment

    If you’re a small business owner who already uses text message marketing, then you’re on the right track. But it’s still important to stay up-to-date with the latest mobile marketing trends to ensure that you too can stay ahead of the pack.

    Currently, there are four times as many mobile phones in the world as opposed to PC users. Roughly 20% of houses in the US are mobile only without a landline.

    When you consider that we send 130 billion text messages each month, mobile marketing can be incredibly lucrative for small and large businesses if it is approached correctly. This is precisely why so many businesses have embraced text message marketing wholeheartedly as the most popular form of mobile marketing. Which is why text messaging is now becoming more mainstream than ever before.

    To best grasp the concept, text messaging should be compared to e-mail marketing and can be used in the same way that you would create an e-mail campaign. Of course, instead of encouraging your customers to give you their e-mail address for a newsletter or a coupon, you’ll be asking for a mobile phone number to send the same type of condensed updates to a mobile phone.

    Yet mobile marketing provides an even greater benefit. You don’t have to go to the trouble of creating a fancy e-mail campaign with images and video because you’ll only be using 160 characters of a text message. Even if a customer doesn’t make a sale the first time, 97% of your customers will still read your text message because it’s so short. You can’t beat those odds!

    Businesses have been using text messages to reach out to customers for several years. A Comscore study has confirmed that 25% of all mobile phone users have signed up for anywhere from 1 to 10 text messaging programs on a monthly basis. This means that customers are ready and willing, and you can reach them with your marketing message at any time away from home.

    And the text marketing trend continues. People of all ages are using texts for communication, meaning that businesses can use text message marketing for all generations. More and more customers are searching for mobile coupons as our economy recovers from the recession and programs like Groupon rise in popularity. As a result, a number of retail stores, grocers, and restaurants have launched mobile coupon marketing programs to reach out to more customers.

    Last but not least, the result that can’t be beat in text marketing is the impressive ROI. A text message will normally get seven times the response rate as an e-mail, meaning that the same message sent out to the same group of customers via text versus e-mail will be much more successful to generate even more sales and revenue.

    Guest Author:  Bethany Ramos is an expert in Internet marketing and social media marketing, and she also co-owns her own e-commerce website, The Coffee Bump.

     

  • 4 Important Ingredients in a Successful Social Commerce Campaign

    Posted Jun 30th, 2011 By in Social Media, Social Networking With | 1 Comment

    What started as a mere trend several years ago has now evolved into its own culture. Social commerce is gaining popularity by leaps and bounds in the virtual world and shows no signs of slowing down. Selling products online was once reserved for major retailers with massive inventories and the selling power to reach the masses. Now, thanks to sites like eBay, web stores, and applications for social media platforms such as Facebook, anyone can market and sell their products online.

    Having a successful social commerce campaign hinges on a number of factors. It’s not something you should venture into blindly without having done at least some minimal research. Although once you get your ecommerce campaign up and running, it can run on autopilot to some extent. However, there are certain areas in which you always have to be proactive instead of reactive when it comes to selling your products online.

    Let’s take a look at the four most important ingredients in a successful social commerce campaign:

    A Multifaceted Approach

    Simply using one or two of the array of free social media tools available today won’t get you very far in your social commerce campaign. The key to making these tools work for your brand is not just using them, but using them in tandem with other avenues of marketing to gain maximum exposure. Add Facebook and Twitter widgets to your business website and blog. Add links to your website and blog to your Facebook Fan Page and Storefront and your Twitter account. Tweet about sales, promotions, new products and services. Blog about these events as well and announce the blog updates on your Fan Page. Let everything you do online reciprocate what you’ve already done, allowing the campaign to come full circle. (more…)

  • How to Make Quick Gains from Location Based Mobile Marketing

    Posted Jun 28th, 2011 By in Mobile With | No Comments

     

     

    Under the broad umbrella of mobile marketing is location based marketing. Savvy smartphone users everywhere can pull up local search results on their phones at any time. These same smartphone users rely upon location based apps and social networks to share, interact, meet, and even recommend certain places to their online friends.

    Some top location based networks for mobile users include:

    • Foursquare
    • Gowalla
    • Loopt
    • Yelp

    As a business owner, the first step in the process to maximize this mobile marketing platform is to understand how each location based social network works. Most users will rely on the above apps on their smartphones to check in to certain locations to alert their friends of their whereabouts. The same feature can also be used with Facebook Places.

    In order to get acclimated, download all of the above apps to your smartphone so that you can understand how each is best used.

    The next step in the process is to set clear goals for what you hope to accomplish with the use of location mobile marketing for your business. Perhaps you want to increase local traffic to your retail store, raise awareness about a new shop that has opened up, or even bring back repeat customers to support your business. (more…)

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