Category : Email Marketing

  • 4 Most Common International Email Marketing Mistakes and How to Avoid Them

    Posted Apr 20th, 2011 By in Email Marketing With | No Comments

    International email marketing is the quickest and most cost-effective means of communicating with consumers across the world. However, there are several different hoops to jump through before you complete a successful email campaign. Sending an email with U.S. focus across the globe is bound to land you with a poor rate of return, and here’s why:

    1. Language

    The first one is the most obvious issue; language barriers. It would be wrong to assume that all email recipients are willing to receive communication in English; therefore, it is important to have a strong grasp of the native language. If this means you need to involve a native speaker in the process then so be it. On the other hand, some countries prefer to receive marketing material in English even if it is not their first language. It is important to understand the preference of the targeted location or you will find very few of your emails convert.

    In addition, it is important to understand nuances of the English language across different English speaking countries. For example, there are many different terms in the U.S., U.K. and Australia that are exclusive to that country.

    2. Time zones

    Second, but just as important is the impact timing can have on the opening success of your emails. This can cause problems in several different ways. To start with, emails sent at the beginning of the working day are proven to have much better open rates than at other times of day. This of course is made problematic by the fact that the start of each country’s working day is different all over the world; therefore, it is important to be able to automate campaigns to run on different time zones. (more…)

  • Excellent Etiquette Suggestions for Maintaining a Professional Image While Communicating Behind the Computer Screen

    Posted Apr 14th, 2011 By in Business, Email Marketing, Social Networking With | 2 Comments

    Some people think just because they are behind the computer, etiquette rules do not apply. But, online image and etiquette are just as important and may make a huge difference with how you build and nurture relationships.

    The Internet can be one of the most ambiguous channels of communication. However, it is also one of the fastest and greatest ways to communicate. Nowadays, many of us find it hard to survive without email or social networking sites.

    Networking online is an art; building mutually long term relationships requires the same quality of professional courtesy and dual respect as any other means of communication. Inner wellness can be expressed in many forms through social networking sites and email.

    Netiquette is a code of ethics for the Internet. Unlike the code of professional conduct of accountants, lawyers or doctors, which is supported by legislation, the code of conduct for the Internet requires high levels of self discipline that is ultimately dependent upon our inner quality. When no one can see what we are doing, what else do we have, but our soul, to keep our decorous behavior?

    The suggestions below are a basis of good universal code of conduct for email and online networking:

    Email

    - Never contain too much personal opinion, emotional elements, cartoons, slogans or jokes when sending formal business email.

    - Learn to use the emoticon chart (below) as they are all appropriate for informal business emails to keep us up to date:

    :> or :-> = Devilish grin
    :] or :-] = Friendly
    :( or :-( = Frowning

    :/ or :-/ = Frustrated 
    :) or :-) = Smiling

    :O or :-O = Surprised
    ;) or ;-) = Winking
    :} or :-} = Wry smile

    - Do not show a humorous character that may be offensive to others as we have no way to support our humor with proper body language or to see if our message is being interpreted correctly. Even self depreciating humor could cause others to see you as a low esteemed person. (more…)

  • 5 Reasons Why Your Emails Aren’t Opened (And how to fix it)

    Posted Jan 25th, 2011 By in Email Marketing With | No Comments

    Imagine this: You sent an email to your entire list to generate sales for an end-of-the-month push. Later you check your reports and see that your open rate were abysmal. What a blow! Not only did you fail to generate sales, a bunch of contacts unsubscribed from your list.

    There are a few reasons why this may have happened, but here are the four most likely reasons along with advice for how you can fix it.

    You send junk

    Would you sending the stuff you send to your list to your friends and family? If not, think about a different way to touch base with your contacts and provide something of relevance. Not sure if you send junk? If your email message is “useful,” it’s resourceful and people want to save and archive it. If your message is “interesting” it’s funny, relevant and usually good for forwarding to their contacts. If your message is neither interesting or useful … it’s junk.

    You use unoriginal, boring subject lines

    People are tired of receiving the same emails with the same boring subject lines. They get it. Really, that’s why they don’t bother reading them. Be imaginative and creative and make people think when they read your subject line.

    You are still emailing customers from 1998

    Do you use the same email address for everything? Probably not. Chances are, you have a primary address for friends and family and a secondary address for commercial offers. Your contacts are the same way, and are probably using their secondary address with you.

    Email permission tends to expire in about 10 months – so the more opportunities to confirm and re-confirm their interest (beyond an opt-out link), the better. To fix this, consider using an alternative follow-up campaign (phone/direct mail) to have people update their contact information and re-opt-in to your marketing. Disciplined email marketing pays off when you have a truly engaged, interested and hungry list – and you can really cater to the people who matter.

    You send just like the rest of ‘em

    We all get our nighttime to morning email flood. I admit, sometimes I just use my Delete key more liberally during those hours and my reply button during the daytime. To fix this, try mixing up and allowing people to choose if they want your message in the morning, in the evening or mid-day.

    You emailed to your entire list

    Not every subscriber is interested in everything you have to offer. Slice and dice your email list into relevant, targeted groups and send to those groups of users where the message is attractive, engaging and relevant.

    Not everyone’s open rates will always improve. It’s fact. However, the more you pay close attention to the result of your emails and more importantly, your recipients’ expectations and satisfaction – the more your email open rates will rise with your fine-tuning.

    To learn more about email marketing best practices, download a free report about Email Marketing 2.0.

  • 290 Email Spam Trigger Words to Avoid

    Posted Dec 10th, 2010 By in Email Marketing With | 5 Comments

    If you depend on email marketing, but can’t seem to figure out why your emails get filtered out even when you are sending them to an opt-in list or people who have given you permission to send them information, then this post this definitely for you.

    The problem is usually caused by Spam filters which not only block out Spam, but can also block legitimate emails. The words that you are using in the subject line could be the problem.  Many ISPs and mail clients analyze all incoming emails to look for certain trigger words or phrases in the subject line that have been linked to Spam messages.  This is normally done by sophisticated “point systems” that identify trigger phrases.  If an email goes over the “points” it will be caught in spam filters and is blocked from being delivered to a customer.

    If you want to try to prevent emails from getting blocked, choose your words wisely when writing the subject lines of your emails.  It is also best to avoid quotation marks, dollar signs exclamation points, toll-free number or ALL CAPS in a subject line.  These will all cause your emails to be filtered out by Spam filters.

    Below are 290 of the most common problematic phrases that can trigger ISPs and mail client filters, and should be avoided. The below list is not meant to be a comprehensive list and should only be used as a guideline.  I suggest keeping a copy of this list handy and checking it each time you schedule an email to your customers.  This will prevent your emails from being blocked as well as help you avoid accusations of being a spammer.

    290 Email Spam Trigger Words to Avoid

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    Here
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    Income from home
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    More Internet Traffic
    Mortgage rate(s)
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    Win
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  • 5 Effective Tips for Avoiding the Email Spam Can

    Posted Sep 6th, 2010 By in Business, Content Marketing, Email Marketing With | 2 Comments

    Email marketing is an incredibly popular marketing strategy–and for good reason. It works! Unfortunately, tougher SPAM filters mean more and more valid messages are winding up in SPAM folders.

    Would you like to guarantee YOUR email campaigns are delivered to the in-box where they belong? Then you absolutely MUST implement these best practices. Because an email in the spam-can is a waste of your precious time and money.

    1. Provide Valuable Content

    Make sure all of your emails are relevant to your contacts. Send you customer and prospects an invitation, a tip or trick of the trade, a coupon, a friendly note, or an offer. Just make sure it’s something they’ll want to receive from you.

    2. DON’T Buy or Rent Lists

    Doing so almost guarantees you’ll be spamming people. Did you collect the names? Did the people ask you for information? Nope? Then it’s SPAM!

    “But where do I get names from?” you might ask. Well, start with what you’ve got, ask for referrals, put banners on sites, use pay-per-click-ads, get people to post about you, use lead generation tools, and use social networking. May sound like a slow start…buy boy does it beat paying fines for breaking SPAM rules.

    3. Double Opt-in Your Contacts

    That basically guarantees you have permission to market to them. Double opting-in requires your contacts to confirm their contact information BEFORE you start you email marketing campaigns. It’s an extra step, and yes, you will lose some of your potential leads. But the odds of being considered a “spammer” go way down!

    4. Clean Your Contact List Every 6-12 Months

    This means you take every contact that you haven’t engaged with somehow – no downloads, no requests, no new opt-ins – and do one of two things. Either delete them from the list or send an email that asks them to confirm their continued interest.

    5. Know the CAN-SPAM Guidelines

    The rules about SPAM regulate your header content, your subject line information, your opt-out requirements, and how you identify yourself. Know the rules so you can keep your money in your pocket.

    For more information about improving your email marketing practices, download a free guide about Email Marketing 2.0.

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